Terms of Use

Effective Date: May 1, 2026
Last Updated: July 21, 2026

These Terms of Use govern your use of the Homing Paws website, products, custom pet tags, QR code memberships, pet recovery profiles, text messaging features, recovery notifications, and related services.

By visiting our website, purchasing a product, enrolling in a membership, submitting information for a pet recovery profile, or using any Homing Paws service, you agree to these Terms of Use.

1. Who We Are

Homing Paws provides custom engraved pet tags and optional QR code membership services designed to help lost pets reconnect with their families.

A Homing Paws QR code tag may connect a finder to a pet recovery profile containing owner-approved pet information, recovery notes, and contact options.

2. Products and Services

Homing Paws may offer:

Custom engraved pet tags
QR code pet tags
Optional QR code memberships
Pet recovery profile pages
Owner-approved contact options
Pet recovery alerts and finder notifications
Optional finder location-sharing features
SMS and customer support communications
Membership renewal and account notifications
Related products, services, and features offered in the future

Homing Paws products and services provide an additional way for someone who finds your pet to identify the pet and contact you. They do not replace responsible supervision, secure collars or harnesses, licensing, microchipping, or other pet-safety measures.

3. QR Code Memberships and Pet Recovery Profiles

When you purchase a QR code membership, you authorize Homing Paws to create and maintain a pet recovery profile connected to your pet’s QR code tag, profile number, or control number.

A pet recovery profile may include:

Your pet’s name
Your pet’s photograph
Breed, color, description, or other identifying information
Owner-approved telephone or contact options
Emergency contact information
Special care, medical, behavioral, or recovery notes

You choose what information to submit for your pet’s profile. You should provide only information that you are comfortable making available to a person assisting with your pet’s recovery.

Pet recovery profiles are not intended to operate as a publicly searchable directory. Access generally requires scanning the assigned QR code or using the pet’s unique profile or control number.

Customers cannot directly edit pet profile information through the website. To request a correction, update, removal, or other change, contact Homing Paws at
[email protected]
or (818) 671-1901.

4. Customer Responsibilities

You agree to provide accurate, complete, and current information when placing an order, enrolling in a membership, submitting pet information, or using a Homing Paws service.

You are responsible for:

Reviewing names, telephone numbers, spelling, and engraving details before submitting an order
Keeping pet profile information accurate and current
Updating owner telephone numbers and emergency contacts when they change
Providing appropriate care and recovery instructions
Using Homing Paws products and services only for lawful purposes
Not submitting false, misleading, offensive, unlawful, unsafe, or harmful information

A one-time $10 profile update fee applies when Homing Paws is asked to update an existing pet profile, unless a different fee is stated at the time of service.

5. No Guarantee of Pet Recovery

Homing Paws is designed to assist with pet identification and recovery by providing a pet tag, QR code, recovery profile, and owner-approved contact options.

Homing Paws cannot guarantee:

That a lost pet will be found
That a finder will scan the QR code
That a finder will access the pet profile
That a finder will contact the owner
That a finder will share a location
That a finder will return the pet
That every message or notification will be delivered immediately or successfully

We recommend using Homing Paws as one part of a broader pet-safety plan that includes responsible supervision, updated identification, local licensing where required, and microchipping.

6. Orders and Customization

Custom pet tags are produced using the information you submit. You are responsible for reviewing all names, telephone numbers, spelling, colors, shapes, and other customization details before completing your order.

Because custom tags are personalized, an order may not be changed, canceled, returned, or refunded after production has started.

If Homing Paws makes an error in producing your order, contact us so we can review the issue and determine whether a correction, replacement, refund, or other resolution is appropriate.

7. Production and Fulfillment

Online orders are generally engraved and fulfilled according to the production schedule stated on the website. Current production days may be limited to Mondays and Thursdays.

Production and delivery estimates are not guarantees and may be affected by order volume, equipment availability, events, holidays, shipping carriers, weather, or circumstances outside our reasonable control.

8. Payments

Prices are displayed at the time of purchase and may change in the future.

Payment is due when an order or membership is purchased unless Homing Paws states otherwise.

Payments may be processed by third-party payment providers. Homing Paws does not intentionally store complete credit or debit card numbers on its website.

You represent that the billing and payment information you provide is accurate and that you are authorized to use the selected payment method.

9. Membership Fees and Automatic Renewal

QR code membership services may include initial purchase fees, recurring membership fees, profile setup fees, update fees, or other charges disclosed at the time of purchase.

By purchasing an annual QR code membership, you authorize Homing Paws to charge your selected payment method $14.00 per year on an ongoing annual basis.

Your membership will automatically renew each year on the first business day after the anniversary of your original purchase date unless you cancel before the renewal date.

To cancel future renewals, contact Homing Paws before your renewal date at
[email protected]
or through the contact options available on our website.

You may request cancellation within one week after a renewal payment is collected. A 20% cancellation processing fee will apply to a cancellation requested during that period.

Homing Paws may change future membership, renewal, setup, or update fees. When applicable, notice of a fee change will be provided before the new fee is collected. Updated pricing applies to future purchases or renewals unless otherwise stated.

10. Failed Renewal Payments and Profile Deactivation

If Homing Paws is unable to collect a renewal payment, we may provide a 30-day grace period to allow the payment issue to be corrected.

If payment is not received during the grace period, Homing Paws may suspend or deactivate the associated pet recovery profile.

During a suspension or deactivation, a QR code may no longer display the complete pet recovery profile or contact options.

11. Refunds and Cancellations

Because custom tags are personalized, sales may be final after an order is processed or production begins.

Membership fees, profile setup fees, and profile update fees are generally non-refundable after the associated service has started, been completed, or been made available.

If you believe there is a problem with a product, charge, or service, contact
[email protected].
Homing Paws will review the circumstances and determine whether a correction, replacement, account credit, refund, or other resolution is appropriate.

12. Shipping, Pickup, and Delivery

Shipping, pickup, and delivery times may vary based on the order, destination, event schedule, production schedule, and carrier.

Homing Paws is not responsible for delays or delivery problems caused by:

Shipping carriers
Incorrect or incomplete addresses
Weather
Carrier interruptions
Customer-provided errors
Events outside our reasonable control

You are responsible for providing an accurate shipping address and reviewing it before submitting an order.

13. In-Person Sales and Events

Homing Paws may offer products or services at dog parks, pet-friendly events, neighborhood markets, pop-up locations, community gatherings, or other public or private events.

Available products, prices, payment methods, engraving options, pickup methods, and delivery arrangements may vary by event or location.

By purchasing a Homing Paws product or service in person, you agree to these Terms of Use.

14. Pet Profile Visibility and Content

Information included on a pet recovery profile may be visible to anyone who scans the associated QR code or accesses the profile using its assigned profile or control number.

You should submit only information you are comfortable making available for pet identification and recovery purposes.

Homing Paws may refuse, edit, withhold, deactivate, or remove profile content that we reasonably believe is:

False or misleading
Offensive or inappropriate
Illegal or harmful
Unsafe for the pet, owner, finder, or another person
Inconsistent with the purpose of the service

15. QR Codes, Profile Numbers, and Control Numbers

Each membership or pet tag may be associated with a QR code, profile number, control number, or other identifier used to access a pet recovery profile.

You are responsible for keeping membership and control information secure and for notifying Homing Paws if a tag, QR code, or control number is damaged, lost, duplicated, or misused.

Homing Paws is not responsible for problems caused by damaged or lost tags, unreadable QR codes, lost control numbers, outdated information, poor internet connectivity, device incompatibility, or misuse of the service.

16. Finder Messages and Optional Location Sharing

Certain Homing Paws recovery features may allow a finder to send a message, provide contact information, or voluntarily share a device location or map link.

Location access is not automatic. A finder must grant permission through the finder’s browser or device before location information can be accessed.

A finder is responsible for deciding whether to share a location and for ensuring that any message or information provided is lawful and accurate.

Location information may be approximate, delayed, inaccurate, unavailable, or affected by the finder’s device, network connection, browser settings, or permission settings.

Homing Paws does not guarantee the accuracy, availability, or usefulness of finder-provided messages or location data.

17. SMS Communications

If you choose to receive SMS or text messages from Homing Paws, you agree that we may send transactional and service-related communications regarding:

Demo pet profile interactions
Orders and fulfillment
QR code memberships
Pet recovery profiles
Customer support requests
Account notifications
Membership status and renewal information
Pet recovery alerts
Finder messages
Voluntarily shared recovery locations or map links
Other communications you request or authorize

Message frequency varies depending on your interactions with Homing Paws, the services you use, and whether pet recovery activity occurs.

Message and data rates may apply according to your wireless carrier and mobile service plan.

Consent to receive text messages is not a condition of purchasing a product or service, except when text messaging is necessary to provide a messaging feature that you specifically request.

You may opt out of receiving future text messages at any time by replying STOP. After opting out, you may receive one final confirmation message.

For assistance, reply HELP or contact Homing Paws at
[email protected]
or (818) 671-1901.

Mobile carriers are not responsible for delayed or undelivered messages.

Homing Paws does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

18. Website Use

You agree to use the Homing Paws website and services only for lawful purposes.

You may not:

Interfere with the website’s operation or security
Attempt unauthorized access to any account, profile, system, or database
Upload malware, harmful code, or malicious content
Scrape, copy, harvest, or collect information without authorization
Use the service to harass, threaten, defraud, or harm another person
Attempt to bypass security or access restrictions
Use a pet profile, QR code, control number, or messaging feature for an unrelated or unlawful purpose

19. Intellectual Property

Unless otherwise stated, the Homing Paws website and its content—including text, logos, photographs, graphics, tag designs, branding, page layouts, profile designs, software, and other materials—are owned by or licensed to Homing Paws.

You may not copy, reproduce, modify, distribute, publish, display, sell, license, or commercially use Homing Paws content without prior written permission.

20. Third-Party Services and Links

The Homing Paws website, messages, and recovery profiles may use or link to third-party services, including:

Payment processors
Shipping carriers
Map and location services
SMS and telecommunications providers
Website hosting providers
Email providers
Analytics services
Social media platforms

Homing Paws does not control and is not responsible for the content, privacy practices, security, availability, fees, or actions of third-party services.

Your use of a third-party service is subject to that provider’s own terms and privacy policies.

21. Privacy

Your use of Homing Paws is also subject to our
Privacy Policy,
which explains how we collect, use, disclose, and protect personal information.

22. Disclaimer of Warranties

To the extent permitted by law, Homing Paws products, profiles, website features, messaging services, and related services are provided on an “as is” and “as available” basis.

Homing Paws does not guarantee that the website, QR code lookup, pet recovery profiles, location-sharing features, SMS services, or other systems will always be available, uninterrupted, secure, accurate, or error-free.

23. Limitation of Liability

To the maximum extent permitted by law, Homing Paws is not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website, products, pet tags, QR code memberships, recovery profiles, messaging services, or related features.

Homing Paws is not liable for:

A lost pet not being found or returned
A finder failing to scan a QR code or contact an owner
Incorrect or outdated information provided by a customer
Lost, damaged, unreadable, or duplicated tags
Inaccurate or unavailable location information
Delayed, filtered, blocked, or undelivered email or text messages
Internet, cellular, website, hosting, carrier, or third-party outages
Unauthorized use of a control number or profile link
Events outside our reasonable control

To the extent permitted by law, Homing Paws’ total liability relating to a product or service will not exceed the amount you paid Homing Paws for that specific product or service.

24. No Professional or Emergency Advice

Homing Paws provides general pet identification and lost-pet recovery support. We do not provide veterinary, medical, legal, emergency, law-enforcement, or other professional advice.

If a pet is lost, injured, endangered, or involved in an emergency, contact the appropriate animal shelter, veterinarian, local authority, law-enforcement agency, or emergency service.

25. Availability and Changes to Services

Homing Paws may modify, suspend, limit, replace, or discontinue a product, website feature, membership option, profile feature, messaging function, or related service at any time.

We do not guarantee that every product, feature, integration, messaging option, or service will remain permanently available.

26. Changes to These Terms

Homing Paws may update these Terms of Use to reflect changes in our services, pricing, messaging features, business practices, or legal requirements.

When these Terms are updated, the “Last Updated” date at the top of this page will be revised.

Your continued use of the Homing Paws website, products, memberships, profiles, or services after updated Terms are posted constitutes acceptance of the revised Terms.

27. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute relating to these Terms or Homing Paws services will be handled in an appropriate court located in Los Angeles County, California, unless applicable law requires otherwise.

28. Severability

If any provision of these Terms is found unenforceable or invalid, the remaining provisions will remain in effect.

29. Contact Us

For questions about these Terms of Use, memberships, pet profiles, text messaging, or Homing Paws services, contact:

Homing Paws
Email:
[email protected]
Phone: (818) 671-1901
Website:
https://homingpaws.com/
Business Location: Los Angeles, California