Privacy Policy
Effective Date: May 1, 2026
Last Updated: July 21, 2026
Homing Paws respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase a custom pet tag online or in person, enroll in a QR code membership, create or use a pet recovery profile, communicate with us, or use our text messaging and pet recovery features.
By using the Homing Paws website or services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Homing Paws provides custom engraved pet tags and optional QR code membership services designed to help lost pets reconnect with their families.
A Homing Paws QR code tag may connect a finder to a pet recovery profile containing owner-approved pet information, recovery notes, and contact options.
2. Information We Collect
We may collect information that you provide directly, information generated through your use of our services, and limited technical information collected automatically.
Information You Provide Directly
When you place an order, enroll in a membership, create a pet profile, request support, communicate with us, or use a recovery feature, we may collect:
- Your name
- Email address
- Telephone or mobile phone number
- Billing, payment, and shipping information
- Your petās name
- Your petās photograph
- Breed, color, description, or other identifying details
- Emergency contact information you choose to provide
- Information you choose to include on a pet recovery profile
- Special care, medical, behavioral, or recovery notes you choose to provide
- Messages, support requests, or other communications you send to us
- Text messaging consent and communication preferences
Payment Information
When you make a purchase, payment information may be collected and processed by a third-party payment provider. Homing Paws does not intentionally store complete credit or debit card numbers on its website.
Website and Device Information
When you visit our website, we or our service providers may automatically collect limited technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General website usage information
This information helps us maintain the website, understand how visitors use it, improve performance, and protect against misuse.
Location Information
Certain pet recovery features may allow a finder to voluntarily share their device location with a pet owner.
Location access is not automatic. The finderās browser or device must request permission, and the finder must choose whether to allow location access.
If permission is granted, location coordinates or a map link may be transmitted for the purpose of helping the pet owner identify where the pet was found or last seen.
Homing Paws does not use voluntarily shared recovery-location information for unrelated advertising or marketing purposes.
3. How We Use Information
We may use collected information to:
- Create, process, and fulfill custom pet tag orders
- Set up and manage QR code memberships and pet recovery profiles
- Display owner-approved pet information when a QR code is scanned
- Help lost pets reconnect with their owners
- Send order, membership, profile, and service-related communications
- Send pet recovery alerts and finder notifications
- Send voluntarily shared location information or map links
- Respond to customer service and support requests
- Process payments and prevent fraudulent transactions
- Maintain, troubleshoot, and improve our website and services
- Protect our customers, pets, website, and business from misuse or unauthorized activity
- Comply with applicable legal obligations
4. Pet Recovery Profiles and QR Code Tags
If you create a pet recovery profile, some information you choose to provide may be visible to a person who scans your petās QR code tag or accesses the profile using its assigned profile or control number.
You decide what information is submitted for inclusion on your petās profile. You should provide only information that you are comfortable making available to a person assisting with your petās recovery.
A pet recovery profile may include:
- Your petās name
- Your petās photograph
- Basic identifying details
- Owner-approved contact methods
- Emergency contact information
- Special care or recovery notes
Pet recovery profiles are not intended to function as a publicly searchable directory. Access generally requires scanning the assigned QR code or using the petās unique profile or control number.
Customers cannot directly edit pet profile information through the website. To request a correction, update, removal, or other change, contact Homing Paws at
[email protected]
or
(818) 671-1901.
A one-time profile update fee may apply as described in the applicable membership or service terms.
You are responsible for ensuring that the information submitted for your petās profile remains accurate, appropriate, and current.
Homing Paws is designed to assist with pet recovery, but we cannot guarantee that a finder will scan the tag, access the profile, contact the owner, share a location, or return the pet.
As an additional layer of protection, we recommend keeping your petās identification information current and having your pet microchipped.
5. SMS and Text Messaging
If you choose to receive text messages from Homing Paws, we may use your mobile phone number to send communications related to:
- Pet recovery alerts
- Finder messages
- Voluntarily shared recovery locations or map links
- Pet profile activity
- Customer support requests
- Orders and fulfillment
- Membership status or renewal information
- Account and service notifications
- Demo pet profile interactions
- Other communications you specifically request
Message frequency varies based on your interactions with Homing Paws, the services you use, and whether pet recovery activity occurs.
Message and data rates may apply according to your mobile carrier and service plan.
Consent to receive text messages is not a condition of purchasing a product or service, except when messaging is necessary to provide a text-based feature that you specifically request.
You may opt out of receiving text messages at any time by replying STOP. After opting out, you may receive one final message confirming your request.
For assistance, reply HELP or contact Homing Paws at
[email protected]
or
(818) 671-1901.
Mobile carriers are not responsible for delayed or undelivered messages.
Homing Paws does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.
We may use trusted communications service providers solely to transmit messages, operate messaging features, maintain security, and provide the services requested by the user.
6. How We Share Information
Homing Paws does not sell your personal information.
A pet recovery profile displays only the information submitted or approved for that profile by the pet owner.
We may disclose limited information to trusted service providers that help us operate our business, including:
- Payment processors
- Website hosting and security providers
- Email and form service providers
- SMS and communications providers
- Shipping and order fulfillment providers
- Customer support tools
- Analytics and website performance providers
These providers receive only the information reasonably necessary to perform services on our behalf and are not authorized to use that information for their own unrelated marketing purposes.
SMS consent records, mobile phone numbers, and text messaging opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.
We may disclose information when required by law, regulation, subpoena, court order, or other legal process.
We may also disclose information when reasonably necessary to prevent fraud, investigate misuse, address safety concerns, enforce our policies, or protect the rights, property, or security of Homing Paws, our customers, pets, service providers, or others.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies to help the website function, remember preferences, measure performance, and understand how visitors use our services.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly when cookies are disabled.
8. Email Communications
If you provide an email address, we may use it to send order updates, membership information, profile notices, service-related communications, and customer support responses.
If Homing Paws sends marketing emails, you may unsubscribe using the instructions included in the message.
You may continue to receive necessary transactional or service-related emails after unsubscribing from marketing messages.
9. Data Security
Homing Paws uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.
No website, communication method, online system, or data-storage method is completely secure. We therefore cannot guarantee absolute security.
You are responsible for ensuring that information submitted for your petās recovery profile is accurate and appropriate for display to a person who accesses the profile.
10. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide products and services
- Maintain active pet recovery profiles
- Complete and document transactions
- Provide customer support
- Prevent fraud or misuse
- Resolve disputes
- Enforce agreements
- Comply with legal, tax, accounting, and regulatory obligations
If you cancel a membership or request deletion of a pet profile, we will make reasonable efforts to remove or deactivate the profile.
Certain records may be retained when required or permitted for legal, security, fraud-prevention, accounting, or legitimate business purposes.
11. Your Choices and Privacy Rights
Depending on your location and applicable law, you may contact us to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request deactivation, correction, or removal of a pet recovery profile
- Update your contact information
- Opt out of eligible marketing communications
- Ask questions about how your information is used
Customers cannot directly edit pet profile information through the website and must contact Homing Paws to request changes.
To submit a privacy or profile-related request, contact:
Email:
[email protected]
Phone:
(818) 671-1901
We may need to verify your identity before processing certain requests.
12. California Privacy Notice
Homing Paws is located in California and may collect personal information from California residents.
Subject to applicable legal requirements and exemptions, California residents may have rights regarding access, correction, deletion, disclosure, and certain uses or sharing of their personal information.
Homing Paws does not sell personal information.
Homing Paws does not share mobile phone numbers or SMS opt-in information with third parties or affiliates for cross-context behavioral advertising, marketing, or promotional purposes.
To submit a California privacy request, contact:
Email:
[email protected]
Phone:
(818) 671-1901
13. Childrenās Privacy
Homing Paws is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
14. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, maps, payment processors, social media platforms, mobile carriers, or other services.
Homing Paws does not control and is not responsible for the privacy, security, availability, or content practices of third parties.
You should review the privacy policies and terms of any third-party service before providing information or using that service.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, messaging features, business practices, or legal requirements.
When changes are made, we will update the āLast Updatedā date at the top of this page.
Your continued use of the website or services after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy.
16. Contact Us
For questions about this Privacy Policy, our privacy practices, text messaging, or information associated with your petās recovery profile, contact:
Homing Paws
Email:
[email protected]
Phone:
(818) 671-1901
Website:
https://homingpaws.com/
Business Location: Los Angeles, California